Shipping policy
Last updated: June 2026
Thank you for shopping with Glowme by KM.
We are committed to delivering your order as quickly and efficiently as possible.
Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During peak periods, processing times may be slightly extended.
Shipping Times
Estimated delivery times:
Canada
- 5–12 business days
United States
- 6–14 business days
International
- 7–21 business days
Please note that delivery times are estimates and may vary due to customs procedures, weather conditions, carrier delays, or other factors beyond our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information when available.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and selected shipping method.
Promotional free shipping offers may be available from time to time and will be clearly indicated on the website.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Glowme by KM is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided at checkout.
Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact us at:
We will work with the carrier to investigate the issue and assist you whenever possible.
Customs and Import Duties
International customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities.
These charges are not included in the purchase price or shipping fees and remain the responsibility of the customer.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery and include:
- Your order number
- Photos of the damaged item
- Photos of the packaging
We will review your request and provide a suitable solution.
Contact Us
For any shipping-related questions, please contact:
Glowme by KM
Email: team@glowmebykm.com